Selling Skills

Retail is an extremely competitive market. Good customer service is critical but so is the ability to achieve sales in a positive, relaxed manner and to make the whole shopping experience a pleasure for the customer.

This course takes the delegates through the six stages of the selling process to help them develop a proactive selling ability that will enhance customer care and increase sales.

• The Buying and Selling Process
• Preparing to sell
• Approaching the customer
• Establishing customer's needs
• Presenting the merchandise
• Closing the sale
• Relating the sale

Who should attend?

Suitable for all sales staff and management.

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