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Customer Care

In today's competitive business environment, good customer relations are essential to secure new and repeat business. It is important that employees are aware of the role that they play in achieving towards good customer relations within their Company.

This course explains the fundamental techniques and skills for providing good customer care within a retail environment.

  • Preparation before talking to a customer
  • The Welcome
  • Welcome standards
  • Understanding customer needs
  • Communication skills
  • Responding to customer enquiries
  • Dealing with customer concerns

Who should attend?

Suitable for all sales staff and management.

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