Telephone Techniques and Telephone Selling

Many people are unaware of the image they portray when communicating on the telephone. It is essential that employees represent their Company in a professional and friendly way and clear, effective communication is essential to ensure that customer needs are met and business is not lost.

• Telephone Frustrations and irritations
• Good telephone techniques
• Establishing customer needs
• Features and benefits
• Closing the sale
• Finishing touches

Who should attend?

Suitable for all staff and management who deal with customers over the telephone.

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